Your skin. Your journey. Our expertise.
SHIPPING & RETURNS
SHIPPING POLICY
At Skinstitute, we aim to make your skincare experience as seamless as possible. Once your order is placed, it is carefully processed within 1–2 working days and delivered to your door within 2–5 working days, depending on your location.
We deliver nationwide across South Africa, with shipping costs calculated at checkout. As soon as your order has been dispatched, you will receive a confirmation with tracking details so you can easily follow your package until it arrives.
RETURN & EXCHANGE POLICY
We take great pride in the quality of our products and want you to feel completely confident in every purchase. For hygiene and safety reasons, we unfortunately cannot accept returns on opened or used products. However, if your order arrives damaged, defective, or incorrect, we will gladly replace the item or provide a refund.
To request a return or replacement, simply contact our customer care team within 7 days of receiving your order, providing your order number and a photo of the affected product. Your satisfaction is our priority, and we will do our best to ensure every Skinstitute experience leaves you feeling cared for.
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